Refund Policy

Effective 4 July 2026

Subscriptions

If The Sites isn’t right for you, email [email protected] within 7 days of your first payment for a full refund of that first subscription payment — no questions asked. Renewal payments are generally not refundable, but if something went wrong (double charge, service failure), write to us and we’ll make it right. You can cancel any time; your plan stays active until the end of the paid period.

Domain registrations and renewals

Domain purchases are registered with the registry immediately and are not refundable once registered — this is an industry-wide registry rule, not ours. Double-check spelling before you buy.

One-time designer fee

The Designer plan’s one-time onboarding fee is refundable in full until design work begins, and not refundable after your site has been delivered.

Payments between you and your customers

Payments your customers make to you (e.g. by Touch ’n Go, DuitNow, bank transfer or cash) happen directly between you and them — we do not collect, hold or process those payments, so any refund of them is between you and your customer, under your own policy.

How refunds are paid

Approved refunds are returned to the original payment method via our payment provider, typically within 5–10 business days depending on your bank.

The Sites is a product of NovaDyne Sdn Bhd, Petaling Jaya, Selangor, Malaysia. Questions: [email protected] · Terms · Privacy · Refunds · Report abuse